Terms

Denis Shelaev, NIF Z1356139H. Carrer de Francesc Planas i Casals 57, 08911 Badalona, Barcelona, Spain. info@dotrama.com.

It describes the DOTRAMA product and helps you work out which devices a home would need. Nothing is sold through this site today: there is no checkout, no order and no payment.

The site also has an account area for owners of a DOTRAMA hub: you can link a hub, see the state of your home, and manage your sign-ins.

The hub price is ours. Sensor prices are retail prices for third-party devices, observed on a stated date, with an allowance added for delivery and handling.

They are an estimate to help you plan, not an offer and not a quotation. Retail prices change, sometimes weekly. What you actually pay depends on where and when you buy.

One account works on this site and in the app. Keep your password to yourself. If you see a sign-in you do not recognise, end it on the account's security page and change your password.

We may suspend an account that is used to attack the service or other people's hubs. If we do, we will tell you by email.

A hub is linked to an account with the link on its “Register” sticker. The link is the proof of ownership: while the hub is not linked, whoever has the link can link it. Keep it private — and keep it private afterwards too, because the code inside it is also the password of the hub's own panel until you set one of your own.

The “Register” sticker does not carry the password of the hub's Wi-Fi — that is on a separate one. It does carry the password of the hub's panel, because that password is the registration code itself.

Unlink the hub from your account before you hand it over: the button is in your account on this site, on the page of that hub, and in the DOTRAMA app. That is the step that releases it — after it the new owner can link the hub to their own account, and what our cloud held about your home is erased. That is only half of it, though, and the other half is not ready. Unlinking does not reach into the hub: your plan, your rooms, your devices and their history stay on it, the next owner sees them in its panel, and once they link the hub it sends your home up into their account. Wiping the hub is what prevents that, and the hub can now do it itself: in its panel, under About, from inside your home network, with the registration code from the label. Handing a hub on is two steps, in this order — wipe it at home, then unlink it in your account. Wiping alone leaves it linked to you; unlinking alone leaves your home on the hub for whoever opens it next. **One thing before either step: write to info@dotrama.com first. We have not yet watched that reset run on a hub in use, nor walked the way back into one afterwards, and we would rather go through it with you than hear afterwards how it went.** If you are keeping the hub, unlinking is safe: it goes on working and simply stops being yours in the account. If you have already parted with a hub without unlinking it, you can still unlink it from your account; if you cannot get into the account, write to info@dotrama.com.

You can ask us to delete your account at any time, today by writing to info@dotrama.com from the address the account uses. The deletion takes effect after 30 days, and until then signing in again cancels it. What is erased is described in the privacy policy.

We try to keep this site working but do not promise that it will always be available or free of errors. Parts of it describe functionality that is still being built; where that is the case, it is said so on the page.

Access to your home from outside it, and alerts on your phone, depend on our cloud and on your internet connection. We do not promise that they are always available.

The text, images and code of this site belong to its operator. Product names of other companies mentioned here belong to those companies and are used only to describe compatibility.

Consumer law gives you rights in your country of residence, and nothing in these terms takes them away.